Shipping & Returns
Shipping Policy
At Swisense Italian Excellence, we want to ensure that you receive your chocolate in perfect condition. We use only the best shipping methods and packaging to make sure your order arrives safely and promptly. Shipping costs vary depending on your location and the weight of your order. Please see our checkout page for more information on shipping costs. If you have any questions or concerns about shipping, please do not hesitate to contact us.
Return Policy
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Terms and Conditions
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Order Confirmation: By placing an order on our website, you agree to our terms and conditions, including our refund policy.
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Refunds are only accepted if your order is not delivered to you.
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To process a refund, the non-delivery ORDERS TO the entered Shipping Address must be verified by FedEx. Once verified, we will issue a full refund promptly.
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Please note that we do not accept returns or refunds for any other reasons, including dissatisfaction with the product or claims of credit card fraud, as the responsibility for ensuring secure transactions lies with the cardholder.
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